Pick-up Policy for In-Stock Items and Preorders

We do not ship plants or products. All items must be picked up from our nursery in Errington, B.C., on Vancouver Island.

In-Stock Items

In-stock items are available now and ready for pick-up from our nursery in Errington, B.C., usually within 24 hours of the order being placed. In-stock items must be picked up within 10 days of the order being placed. If you'd like to place an order but pick the items up after more than 10 days, please contact us for prior approval.

Preorder Items

Preorders for 2025 will be available for pick-up from late March to mid-May, depending on the item(s). We will be in touch when your items are ready for pick-up and will ask you to pick up your items within 14 days of receiving that notification. If you need more warning or have a preferred pick-up date in mind, please contact us ahead of placing the order so we can coordinate an agreed upon pick-up date. If you do not pick-up your plants within the agreed upon time frame, we reserve the right to cancel your order.

The majority of our inventory is live plants. That means preorder stock is subject to change based on availability and plant condition. If we cannot fill your order due to shortages or we receive stock we do not deem fit for sale, we reserve the right to cancel that part of your order and provide a full refund for the unavailable item(s).