Cancellation policy

CANCELLATION POLICY

Regular orders of in-stock items can be cancelled any time before they are picked-up or prepared for shipping.

Custom orders and bulk orders cannot be cancelled.

Spring 2027 preorders can be cancelled based upon the following timing:

• Before March 1, 2027: receive a full refund, no cancellation fee.
• March 2, 2027 - April 1, 2027: receive a full refund, less a 10% cancellation fee.
• After April 1, 2027: receive a store credit.

MISSED PICK-UPS & RESTOCKING FEES

Regular orders should be picked up within 10 days of being ready and preorders should be picked up within 2 weeks of being ready.

If you do not pick up your order within the stated time frames, we reserve the right to cancel your order and refund your money, less a 10% restocking fee.

If you won't be able to make your pick-up date, get in touch ahead of time and we'll do our best to be accommodating. Holding plants longer in the cool season is much easier than mid-summer, when plants need daily watering.