Shipping and Pick-up Policies for In-Stock Items and Preorders
In-Stock Items
In-stock items are available now and ready for shipping or pick-up from our nursery in Errington, B.C. If choosing to pick-up from our nursery, items must be picked up within 10 days of placing your order. If you'd like to place an order but pick the items up after more than 10 days, please contact us for prior approval.
Fall 2025 Preorders
Fall 2025 Preorders of items such as bare root tubers will ship from November 2025 to February 2026.
Spring 2026 Preorders
Spring 2026 preorders will be shipped or ready for pick-up from approximately April - June 2026, with the majority of items being ready in May. Items will ship based on when they are ready and what their final destination is.
If you choose to pick up your order from our nursery, we will be in touch when your items are ready. Orders should be picked up within 2 weeks of receiving notification. If you need more warning or have a preferred pick-up date in mind, please contact us ahead of placing your order so we can coordinate an agreed upon pick-up date.
Shipping Quotes Subject to Change
Our website will do it's best to provide an accurate shipping quote based on your order, but large orders may require shipping in two or more boxes. If this is the case, we will be in touch to provide an updated quote and ask you to pay the difference. We do not make money on shipping - we just need to cover our costs.
Availability Subject to Change
The majority of our inventory is live plants - which are ever changing. That means preorder stock is subject to change based on availability and plant condition. If we cannot fill your order due to shortages or because we receive stock we do not deem fit for resale, we reserve the right to cancel that part of your order and provide a full refund for the unavailable item(s).
Cancelling Orders
Cancelling Spring 2026 preorders:
- Before March 1, 2026: receive a full refund, no cancellation fee.
- March 2 - April 1, 2026: receive a full refund, less $20 cancellation fee.
- After April 1, 2026: receive a store credit, less $20 cancellation fee.
Restocking Fees
If you do not pick-up your plants within the stated time frames, we reserve the right to cancel your order and refund your money, less a 15% restocking fee.