FAQs: Order Shipping

Here are answers to the most frequently asked shipping questions.

What do you ship?

Most plants in 1 gallon pots or smaller (under 7 inches) are eligible for shipping across Canada. Larger plants must be picked up from our nursery in Errington, B.C.

Where do you ship?

We ship to all Canadian provinces and territories, except Saskatchewan and Manitoba. We do not ship to other countries.

What shipping service do you use?

We use Canada Post's Expedited Parcel service with tracking.

When will my order be shipped?

Plants ship when ready and when the weather allows. If it is too cold, or too hot, to ship your order, we will hold it until the weather is safe for transport. In the winter, that may mean waiting for spring.

Orders generally ship on Mondays and Tuesdays. Spring preorders will ship between April and June, depending on the items and their final destination. 

Will you tell me when my order ships?

Yes, you will receive an email letting you know when your order has shipped. The email will provide a tracking number.

What if plants are damaged during transport?

Canada Post does not guarantee the safe shipment of "living organisms," which includes live plants. By ordering from West Coast Plants and choosing shipping, you are taking the risk that Canada Post does not deliver the order on time or in the same condition in which it was sent. We are no longer responsible for items once they have shipped. 

In our experience, shipping via Canada Post works very well and plants arrive in excellent condition. We package our plants very carefully, boxes have ventilation holes if necessary, and packages are marked as containing live plants.

Are shipping quotes subject to change?

Our website will do its best to provide an accurate shipping quote based on your order and destination but in rare cases large orders, or plants that are larger than expected, may require extras shipping fees. If this is the case, we will be in touch to provide an updated quote. We do our best to accurately estimate plant sizes and weights, but it's tricky with inventory that's growing!